Frequently Asked Questions

Every dealership is different — we tailor solutions based on call volume, locations, and features like Call Intelligence. Contact us for a custom quote with no contract lock-ins.

No. WebFones does not lock customers into contracts, and making changes never resets an agreement. You stay with WebFones because it delivers value — not because you're held in place by a contract.

No setup fees! Just plug in the phones and watch the magic happen! In some cases, when IT needs support, we do offer on-site support team assistance.

You can cancel at any time. There are no notice requirements, no cancellation fees, and no penalties. Your phone numbers remain portable, and your account data remains accessible to you.

WebFones integrates seamlessly with VinSolutions, Drive Centric, Tekion, and our own WebFones CRM. We're constantly adding new integrations based on customer needs.

Call Intelligence is our AI-powered system that automatically transcribes and analyzes every call. It identifies buying signals, tracks customer sentiment, provides coaching insights, and generates call summaries—helping your team capture more opportunities.

Absolutely. We have native iPhone and Android apps that let you make and receive calls from anywhere while keeping your dealership phone number.

Yes! We have a proprietary Mac OS desktop app designed specifically for dealership workflows. It includes all features plus team chat and realtime user status.

Call Parking allows you to 'park' a call on a virtual extension so another team member can pick it up from any phone in your dealership. Perfect for transferring calls across departments.

You do. 100%. You can export your CRM data anytime with no fees. You can port your phone numbers out anytime with no penalties. All your call recordings belong to you and come with you if you leave.

No, only the calls you want are recorded. To have Call Intelligence, they're recorded, transcribed, and analyzed to help improve team performance.

Yes. Our cloud-based infrastructure means automatic updates, new features implemented on demand, natural disaster recovery, and the ability to work from anywhere—office, home, or on the road.

We offer priority live phone support (not ticket systems) with an average response time under 5 minutes. We have escalation paths to engineers when needed and after-hours emergency support for critical issues.

Most dealerships are up and running within a few days. We handle all the technical setup, port your existing numbers, configure your routing, and provide training for your team.

Absolutely! You can start with a single location and easily add offices or remote users as your business grows. Our simple user management tools make it easy to keep your entire team connected, no matter where they're located.